Support our Troops Canada Terms and Conditions

Support our Troops Canada Terms and Conditions

Prices shown on are in Canadian dollars.


Support our Troops Canada is required to collect the PST, GST and /or HST on transactions in Canada, as specified under Provincial and Federal laws. 

Where goods are being purchased and shipped out of the country by a recognizable carrier, and possession takes place out of the country, those specific purchases will not be charged taxes, as per the following: 

In accordance with the ruling on the export of tangible personal property (GST/HST Memoranda 4.5.2 CCRA), there is no GST, HST or PST to be applied on such sales, as they are "Zero rated" under the condition that the goods are brought abroad by a recognized carrier and not the individual themselves. 

Under the Status of Forces Agreement (SOFA), items shipped from Canada may be tax and duty exempt, however, should any customs duty, brokerage fees, and/or taxes be charged by the host country, they are the responsibility of the customer. 

Disclaimers General
This web site is owned and operated by CANEX, A Division of the Canadian Forces Morale and Welfare Services (referred to as CANEX)

Canadian Content
The information provided on this web site is provided for Canadian residents only. Support our Troops Canada makes no representations that the material is appropriate for residents of other jurisdictions. Any product or merchandise referred to in this web site is only intended for the Canadian market. Support our Troops Canada makes no representations that these products or merchandise are available anywhere outside of Canada or are legal for sale in any jurisdiction outside of Canada.

No Endorsement
No endorsement of any third party products or services is expressed or implied by any information, material or content referred to or included on or linked from or to this web site. Support our Troops Canada is not responsible for the content of any other web site whether or not it is linked from or to this site.

Trade Marks
Certain trademarks and trade names relating to brand names of products and services mentioned in this web site are the trademarks and trade names of their respective owners.

Permitted Use
All content, which forms part of this web site, is the property of or licensed to Support our Troops Canada. You are authorized to copy material on one computer for your personal, non-commercial use only, or e-mail the information to a person who you feel may be interested in the content, provided that any copy of this material retains all copyright, disclaimer or other proprietary notices on it. Any other copying of this web site in whole or in part or any modification of any material is prohibited and violates Support our Troops Canada's intellectual property rights.

Nothing in this web site should be construed as granting any other right or license to any intellectual property of Support our Troops Canada or any third party. You may not make any commercial use of any material from this web site or copy such material onto any other web site.

Limitation of Liability
Support our Troops Canada shall not be liable for any damages or injuries whatsoever arising out of or relating to the use of this web site or any web site linked to this web site, whether or not such damages or injuries might be foreseeable and whether or not Support our Troops Canada has been negligent.

No Warranty
The content of this web site is provided for general information only. Although Support our Troops Canada will try to ensure that this web site is current and does not contain inaccuracies, Support our Troops Canada does not warrant the quality, accuracy or completeness of any information available on this web site. The material may contain inaccuracies or typographical errors. The material is provided "as is". Support our Troops Canada does not make any warranties, whether expressed or implied, respecting any information, services or products described in or offered from this web site.

Support our Troops Canada uses SSL (Secure Sockets Layer) software, the industry standard for secure online commerce transactions. All of your personal information is encrypted so that it cannot be read as the information is transmitted over the Internet.

Support our Troops Canada respects the privacy of each individual with which it comes into contact, either as a customer in any CANEX store or as a visitor to this web site. Support our Troops Canada will not give, rent or sell any customer information or any information about any visitor to this web site to any organization or individual.

Personal Information Collected
Support our Troops Canada will not collect any personally identifiable information about you, such as your name, address, telephone number or e-mail address, unless you provide it to us. If you do not want your personal information collected, do not provide it to us. If you have already submitted the information and would like us to remove it from our records see the Contact section below.

Use of Personal Information 
Support our Troops Canada may use the personal information collected in the following ways:

- to process your order; 
- to contact you. 

Unless you have indicated that you do not wish to receive e-mail, if you have provided us with your e-mail address, from time to time Support our Troops Canada may send you e-mail with information and/or special offers that we believe would be of interest to you. If you do not wish to receive e-mail you can notify Support our Troops Canada at any time of your preference.

Support our Troops Canada may use a reputable third party to deliver e-mail. Such third party is under a contractual requirement to keep all personal information confidential and to only use any personal information for the sole purpose of sending you e-mail on behalf of Support our Troops Canada and to return any personal information once their services are completed. 

Automatically Collected Information
Support our Troops Canada may automatically collect non-identifiable information such as, but not limited to, the Internet browser you are using, the type of computer operating system you are using and the domain name from which you are linked to this web site.


Support our Troops Canada's use of cookies is set out in Support our Troops Canada privacy policy.

Your Consent
By using this web site you agree to Support our Troops Canada Terms and Conditions.

Your use of this web site constitutes your consent to the collection by Support our Troops Canada of your information as described in this disclaimer.

If you wish to request a change to the information in your file, contact us by email or CANEX, 4210 Labelle Street, Ottawa ON K1A 0K2. Attention: Support our Troops Canada 

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